Evolution Of India Based GCCs From Delivery Centers To Strategic Nerve Centers: A Long Term Journey Toward Capability Led Global Leadership

This transcript explores the transformation of India-based GCCs from backend delivery centers to strategic nerve centers driving global enterprise decisions. GCCs now own end-to-end mandates, including product development, approvals, and leadership roles, supported by strong capabilities in AI, analytics, and automation. Talent models are shifting from skill-based hiring to capability-driven frameworks, emphasizing ownership, adaptability, and cross-functional expertise. HR functions have evolved into strategic enablers, while leadership development focuses on global exposure, cultural sensitivity, and virtual team management, positioning GCCs as core drivers of enterprise value creation.